1. Introduction

Livevital Medical ("we," "us," or "our") is committed to protecting your privacy and the security of your personal health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our telehealth services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access our services.

2. Information We Collect

Personal Information: We collect information that identifies you personally, including but not limited to your name, email address, phone number, date of birth, and mailing address.

Health Information: As a healthcare provider, we collect protected health information (PHI) including medical history, symptoms, diagnoses, treatment plans, lab results, prescriptions, and communications with our medical team.

Payment Information: We collect billing information including credit card numbers, billing addresses, and insurance information (if applicable).

Technical Information: We automatically collect certain information when you visit our website, including IP address, browser type, operating system, device information, and usage data.

3. How We Use Your Information

To provide telehealth services: We use your information to deliver medical consultations, process prescriptions, coordinate lab work, and provide ongoing care.

To communicate with you: We use your contact information to send appointment reminders, test results, treatment updates, and respond to your inquiries.

To process payments: We use your billing information to process payments for our services.

To improve our services: We may use de-identified data to analyze trends and improve our services.

To comply with legal obligations: We may use your information as required by law, including HIPAA regulations.

4. HIPAA Compliance

As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information is handled in accordance with HIPAA privacy and security rules.

We maintain administrative, physical, and technical safeguards to protect your PHI. Our staff is trained on HIPAA compliance and patient privacy.

You have rights under HIPAA including the right to access your medical records, request corrections, and receive an accounting of disclosures. Please see our separate HIPAA Notice of Privacy Practices for complete details.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With your consent: We may share information when you have given us explicit permission.

For treatment purposes: We may share PHI with pharmacies, laboratories, and other healthcare providers involved in your care.

With service providers: We work with third-party vendors who assist in our operations (e.g., payment processors, telehealth platforms). These vendors are contractually bound to protect your information.

As required by law: We may disclose information when required by law, court order, or government regulation.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

All data transmissions are encrypted using SSL/TLS technology. Our telehealth platform uses HIPAA-compliant security measures.

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information and medical records in accordance with applicable laws and regulations. Medical records are typically retained for the period required by state law (generally 7-10 years after the last date of treatment).

You may request deletion of your account information, but we are required to retain medical records as mandated by law.

8. Your Rights

Access: You have the right to request access to your personal information and medical records.

Correction: You may request that we correct inaccurate information in your records.

Deletion: Subject to legal requirements, you may request deletion of certain personal information.

Opt-out: You may opt out of marketing communications at any time.

To exercise these rights, please contact us using the information provided below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

Your continued use of our services after any changes indicates your acceptance of the updated policy.

Privacy Policy