Terms of Service

1. Acceptance of Terms

Welcome to Livevital Medical. By accessing or using our website, telehealth platform, and medical services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

These Terms constitute a legally binding agreement between you and Livevital Medical. We reserve the right to modify these Terms at any time, and your continued use of the Services constitutes acceptance of any modifications.

2. Description of Services

Livevital Medical provides telehealth services including virtual consultations, lab work coordination, prescription services, and ongoing health optimization programs. Our services are provided by licensed healthcare professionals.

Our Services are intended for adults 18 years of age or older. By using our Services, you represent that you are at least 18 years old and legally capable of entering into binding contracts.

3. Medical Disclaimer

The information provided through our Services is for informational and treatment purposes only and should not be considered a substitute for in-person medical care when appropriate. Our telehealth services are designed to complement, not replace, traditional healthcare.

In case of a medical emergency, call 911 or go to your nearest emergency room. Our Services are not intended for emergency medical situations.

Individual results from our treatments vary. We make no guarantees regarding specific health outcomes.

4. Eligibility and Geographic Limitations

Our telehealth services are available to residents of Utah and patients nationwide where telehealth is permitted. By using our Services, you represent that you are located in a state where we are authorized to provide telehealth services.

You must provide accurate and complete information during registration and maintain the accuracy of your information. Providing false information may result in termination of your account.

5. User Accounts

To access certain features of our Services, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.

6. Payment Terms

Our Services are cash-pay. We do not bill insurance directly, but can provide superbills for you to submit to your insurance company for potential reimbursement.

Payment is due at the time of service unless otherwise agreed. You authorize us to charge your provided payment method for all fees associated with your use of the Services.

Prices for our Services are subject to change. We will provide notice of any price changes before they take effect.

7. Cancellation and Refund Policy

Membership can be cancelled at any time. Cancellation will be effective at the end of your current billing period.

Refunds for consultations are provided at our discretion. Medications and lab work are generally non-refundable once ordered or dispensed.

Please contact us to discuss any concerns about charges or to request a refund.

8. Prohibited Conduct

You agree not to use our Services for any unlawful purpose or in violation of these Terms. Prohibited conduct includes but is not limited to:

Providing false or misleading information to obtain prescriptions or medical services.

Attempting to obtain controlled substances inappropriately or for purposes other than legitimate medical treatment.

Sharing your account or medications with others.

Interfering with or disrupting the Services or servers.

Attempting to gain unauthorized access to any portion of the Services.

9. Intellectual Property

All content on our website and platform, including text, graphics, logos, and software, is the property of Livevital Medical or our licensors and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Livevital Medical shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.

Our total liability for any claims arising from or related to the Services shall not exceed the amount you paid for the Services in the twelve (12) months preceding the claim.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Livevital Medical and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Services or violation of these Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Services shall be resolved in the state or federal courts located in Utah.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.